Stories
Foam Spas and Water Don't Mix
Written by Brian Daigneault   

One day I went out to help move an old spa from one house to another. When we arrived at the house where the spa was located, we noticed it had been installed in the deck, submerged in a hole. The owners were giving the spa to someone for free, that should tell you what they thought of the value of the spa. After disconnecting the spa, we attempted to start lifting the spa out of the hole one side at a time. We immediately realized that is was a full foam insulated spa. All of the foam inside of the cabinet was completely saturated with stagnant, smelly water.

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Electricity and water don't mix
Written by Administrator   
About four years ago, I got a call from my service dept that a customer of mine had a problem with the Thermospas hot tub that I had sold them. It seemed that their GFCI (Ground Fault Circuit Interrupter) kept tripping and they were getting a voltage reading in the water even after the GFCI tripped. Their electrician had gone out and he could not solve the problem but he insisted that it had nothing to do with his work of wiring the spa up.
 
Our service dept asked me if I had time to go out with the service rep and see if the two of us could figure out what the problem was because it was a potentially dangerous situation and it should not be possible to get a voltage reading in the hot tub's water after the GFCI trips. Scott, one of our top service reps, and I drove out to take a look at this Park Avenue spa. When we got to the home, we sure enough got a low voltage reading in the water of the Park Ave. His electrician had come out also to see if he could help and for a second the four of us, including the home owner, were scratching our heads.
 
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